Goodwill Management and The Benefit of Evidence.

goodwill management book

Not long ago, I went to a large multinational bank that had outsourced their CallCenter overseas. All was good and in working order, except for the behaviour of the traders who did not wish to wait on a call to have their computers fixed. They, therefore, grabbed the on-site second line fix technician and demanded […]


What You Need To Know About Contract Procurement Management.

contract procurement management

Contract Procurement management systems follow a logical order. First, you plan what you need to contract; then you plan how you’ll do it. The hope for contract procurement as AI and automation, but it is not a magic bullet. You still need to deal with the basics of defining a vision for what you wish […]