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Marriages are contracts
Marriage is a great example of a relational contract where we focus on the relationship. Commercial contracts often concentrate on 'what we will do when things go wrong'. In doing so, we miss out on the wonderful relationship we could have created. This article will...
Think ahead!
Think ahead! (Or mop up afterwards.) The effort to mop up afterwards is considerable and makes your effort to think ahead well worth it. While mopping up a flood, how many times did you wish you had called the plumber in time? Like many of you, I have more than one...
Goodwill management and the benefit of evidence
What is goodwill? Goodwill is the warm, fuzzy name for things that we do for free. This is often for a client but can also be for a supplier. It is usually unrecorded. Companies that provide it are unaware of it and its impact on profitability. This is where...
Informal knowledge
Informal knowledge: Covid-19 and the virtual water-cooler One of the joys lost to Covid-19 times is shooting the breeze with colleagues. It's fun to share frivolous chatter about the company. You find out what's going on; you glean information about how people...
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